Dear Glen
I had been thinking about changing my windows and porch for some time. Looking around locally I did not come across any that took my fancy, so looking through yellow pages I came across your advert, yes, I thought, give them a call.
The first person I spoke to was Jane who was very helpful. When I asked some technical questions she said she was not sure and passed me over to yourself. Your knowledge convinced me to get your rep down to give me a quote, it all went well I’m pleased to say.
My contacts with Jane made me feel part of your company, Tuesday 26th came and your fitter Dominic arrived just after 8 am. His work is first class, paying and giving attention to his detail and making sure I was happy with your product.
Please show this letter around to other customers, I would and will recommend you to anyone.
Thank you so much.